Em busca da intersetorialidade: uma análise na política de assistência social em Pelotas RS

Abstract

The debate on intersectoriality in the social policies and the need of integrated actions in order to face social issues manifestations, has been highlighted lately. The internalization of the intersectoriality in the Social Assistance Unified System (SUAS) as a structuring axis reinforces the need of extension of the debate and the strenghtening of intersectorial actions to assist the users. In this context, this dissertation presents the results of a research on the intersectoriality in the Social Assistance policy in Pelotas/RS. With a qualitative approach and motivated by the dialectic critical method, the research used the documental study of Norms, Ordinances, Laws and Technical Manuals of SUAS na field research, carried out through semi-structured interviews with technicians and coordinators from the Basic Social Protection (PSB) of the Social Assistance Reference Centers (CRAS); technicians and coordinators of the Special Social Protection (PSE) of Medium Complexity at the Social Assistance Specialized Reference Centers (CREAS); and of two representatives from the city management of the Social Assistance Policy (PAS). The findings of the research indicate that there is the need of advances both in the debate, as well as in the execution of the intersectoriality at the SUAS, with the need of its incorporation as a strategy for service and management, taking into consideration that there is no flow of intersectorial service, or even an agreed action protocol. There are actions focused on specific demands, operated through telephone, immediate, individualized, reinforcing the logic of referral as an intersectorial action. The main limits presented concern the lack of political-administrative interest, lack of human resources at the services, lack of adequate physical structure, lack of communication and socialization of information between the sectors of the PAS itself, and with the other social policies, and mainly the lack of an “intersectoriality culture”. Thus, for the effectiveness of intersectorial action in the execution of the PAS advances are necessary in different scopes, and mainly in the process of adopting the intersectoriality as a structuring axis of the SUAS, necessary for the improvement of service for the users in a complete and resolute way.